Last updated: September 7, 2026
This policy describes how this Instagram account ("we", "us") processes data of users who contact us through Instagram Direct as part of our customer support process.
This is a professional (business/creator) Instagram account. We use Instagram Direct together with an internal support tool that lets our team conveniently read and reply to customer messages. Some replies are drafted with the help of an AI-assisted tool, but are reviewed and sent by our support team.
Data is used solely to respond to your inquiries, handled by our support team (sometimes with the help of an AI-assisted tool). Through this support process, we only reply to users who have messaged us first; we do not use this system to send unsolicited messages. Separately, our team may initiate contact for business purposes (such as partnerships or collaborations), unrelated to this support process. We do not use conversation data for advertising purposes and do not share it with third parties, except where required by law.
Conversation history is retained for as long as needed to process your inquiry and provide ongoing customer support. You may request deletion of your data at any time by contacting us using the details below.
We do not sell or share conversation data with third-party companies. Technically, data passes through Meta's infrastructure (Instagram) as the operator of the messaging platform, subject to their own terms of use.
To delete your data from our system, email us at the address below with your Instagram username — we will remove the conversation history within a reasonable time.
For questions about this policy or how your data is handled, contact it@miniso.kz.